Job Description:

The Project manager performs a lead role in managing the implementation and or conversion projects for the BMC Digital Business Automation “DBA” enterprise software solutions. The Project Manager is responsible for orchestrating the successful delivery of Global DBA Services engagements. Project managers are expected to drive projects to successful completion (on-time, on budget, with high Customer satisfaction) while maintaining billable efforts and protecting project profitability.

Key Accountabilities

Strategy / Project Management:

1. Responsible for leading DBA project(s) and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
2. Development and maintenance of project management plan, project schedule, communications plan deliverables (e.g. status reporting), and key meeting materials
3. Establish and execute project governance, including:
4. Includes plan for communication and collaboration among the Customer Team, Account Team, Pre-sales, Services Sales, and the PMO.
5. Ensure all internal BMC stakeholders are kept well informed on the engagement.
6. Customer expectations, comprehensive status (including dashboard reporting), and future engagement opportunities.
7. Establish conditions of satisfaction and success factors with the Customer early in the engagement and ensure those are reviewed and maintained periodically through the project lifecycle.
8. Establish and lead recurring governance meetings including preparation of materials and working with Customer Project Manager and key internal and external stakeholders to review key project information.

Success Behaviors

An individual contributor that:

1. Understands and can articulate how the BMC solutions align to the Customer’s needs.
2. Receives positive Customer feedback from BMC leadership, teams, peers, and sales groups.
3. Leads project teams that inspire trust and confidence.
4. Cultivates satisfied, repeat Customers.
5. Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
6. Complies with the project cadence required by PMO (e.g. regular status reporting on project indicators).
7. Approves project team’s time and expense reports each week.
8. Maintains OpenAir project status every week.
9. Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process/policy.
10. Builds and maintains strong relationships with internal and external key stakeholders.